We've recently completed a major platform upgrade. While we're finalizing the transition, some features may look different or be temporarily unavailable. This page contains answers to the most common questions and will be updated as new improvements become available.

Important: Due to the platform upgrade, our Support team is currently experiencing a higher-than-usual volume of requests. We appreciate your patience and assure you that every inquiry will be reviewed and answered as soon as possible.

1. Why are some features or payment methods currently unavailable?

As part of our recent platform upgrade, we reviewed and updated the features and payment methods available on Volet.com.

As a result, some options that were previously available may be temporarily unavailable while we continue improving the platform.

We're expanding the range of available features and payment methods and will continue introducing new options over time.

2. I forgot my password. How can I reset it?

If you've forgotten your password, you can restore access to your account in just a few minutes.

1. Go to the password recovery page: https://account.volet.com/auth/recovery 
2. Enter the email address associated with your Volet.com account.
3. Click Continue.
4. You'll receive an email with further instructions. Open it and click Change Password.
5. A second email containing a temporary password will be sent to your inbox.
6. Copy the temporary password and go to the login page: https://account.volet.com/auth/login 
7. Click Log in to Volet.com and sign in using your email address and the temporary password from the email.
8. You'll be prompted to create a new password. Enter a strong new password and click Save Password.

Once your new password has been saved, you can log in to your account using it.

If you don't receive the email within a few minutes, please check your Spam, Junk, or Promotions folder. If it's still missing, make sure you entered the email address linked to your Volet.com account and try again. If the issue persists, please get in touch with our Support team for assistance.

3. Why am I having trouble with Device confirmation during login?

If you're experiencing issues during the Device confirmation step, please try the following:

• If you're using a VPN, make sure it is not using a dynamic IP address.
• Check whether your web browser has a built-in VPN or proxy enabled, and temporarily disable it.
• Complete the confirmation using the same device, browser, network, and IP address that you used to log in. Changing these parameters during the process may prevent the confirmation from being completed successfully.
• Try logging in again.
   

4. How can I access my previous transaction history?

You can download a statement containing your recent transaction history directly from your account.

• Go to the main page: https://account.volet.com/office/wallet 
• Click Request archive at the bottom of the page.
• Your request will be processed, and the archive will be sent to your registered email address once it's ready.
   

5. Where can I find my wallet number?

The wallet number format has changed. It now includes a three-letter currency code at the beginning (for example, USD 1234 5678 9000). When making transfers or other transactions, always use the full wallet number, including the currency code.

Your wallet number is available in your wallet details.

• Find the Wallets section on the main page.
• Click the wallet you want to view in the left-hand menu.
• Your wallet number will be displayed at the top of the wallet details page (e.g., USD 1234 5678 9000).
• Click the wallet number to copy it to your clipboard instead of selecting and copying it manually. This helps avoid mistakes.

Note: If you experience issues when making a payment through a third-party service and the new wallet number format is not accepted, try entering your wallet number in the previous format (U ХХХХ ХХХХ ХХХХ).