There are several reasons why a card deposit may be declined:
- You entered the card details incorrectly.
- Your card was issued in an unsupported country. Please check the list of available countries here.
- We did not receive a response from the card issuer. This may be due to a slow internet connection or technical issues on the bank's side.
- Your card issuer declined the transaction due to its internal rules or policies. Please contact your bank directly for further information.
- Your card has not been verified. If your transaction is shown as 'Processing', you may need to verify your card. We will send you an email with all the necessary verification details. If you cannot find an email from us, please check your Spam and Promotions folders.
- If you experience any difficulties verifying your card, please refer to How can I verify my credit or debit card? and create a ticket describing your issue.
If you have entered all the card details correctly and there are no connection issues, but the transaction is still unsuccessful, please make sure that your card meets the following requirements:
- 3D Secure must be enabled.
- Online payments must be enabled for your card.
- Your card must have sufficient funds available.
- The transaction must not exceed the limits set by your card issuer.
- We only accept physical cards issued in your name. Virtual cards are strictly not accepted.
Please contact your card issuer first to confirm that your card meets all the requirements and that no restrictions are preventing the transaction.