Make sure that you are checking the email address that was previously used for registration in our system, and check your Spam and Promotions folders to make sure that our emails have not been filtered there.

If you cannot find the email in these folders either, please make sure that your mailbox is not full and that your email provider does not block emails from third-party systems such as ours.

If the issue persists, we can also offer to change the email address associated with your account to another email address, if you have one available. If this option works for you, please create a ticket for our support team. We will provide you with instructions on how to change your email address.

Please note that, in accordance with our security procedures, changing the email address requires completing a simple verification process. This verification is necessary to protect your account from unauthorized access.