Issuers of plastic cards set their own requirements for holders, so when ordering a card, the system will ask you to verify your identity and sometimes your address again. Each issuer has its own requirements for compliance with the KYC procedure, so the list of accepted documents on the issuer's side is not as extensive as with the usual verification of the Volet.com account.

After placing an order, the system will offer to upload documents from the list to verify you as a future cardholder. The operators will check whether your documents are suitable according to the issuer's list and send them for verification. Within a couple of days, the issuer will check the documents, and you will receive your card.

If you do not have required documents, you can cancel the order and we will refund the payment for the card.

In case you have encountered any difficulties with verifying documents for the card order, please create a ticket describing your inquiry in detail.